Question 1

What is Gifty?

Accepted Answer

Gifty is a digital storefront where you can purchase premium account upgrades, ready-to-use accounts, and IPTV subscriptions. After payment, you manage orders, subscriptions, and wallet balance in your Control Center.

Question 2

What products does Gifty offer?

Accepted Answer

help.faq.categories.about.items.what-offers.a

Question 3

Is Gifty affiliated with Spotify, Netflix, or other platforms?

Accepted Answer

Gifty is an independent reseller of third-party digital services. We are not an official partner, affiliate, or authorised agent of the platforms shown in our catalogue unless explicitly stated on a specific product page.

Question 4

Which countries can I buy from?

Accepted Answer

Availability may vary by product and payment method. If checkout is available for your cart and payment option, you can complete the purchase. Some services may be region-dependent once delivered — check the product page before ordering.

Question 5

What is the difference between an Upgrade and a Ready-to-use Account?

Accepted Answer

An upgrade is the purchase of a premium subscription on your own account. If you want to keep credentials you already have, you enter them at checkout. A ready-to-use account is a new set of credentials delivered after payment; no existing account is required.

Question 6

Why do I need to provide credentials for an upgrade?

Accepted Answer

Upgrades are applied to your existing subscription or account on the target platform. We need the correct login details to perform the upgrade on your behalf. Never share credentials outside the secure checkout flow.

Question 7

How are my credentials handled?

Accepted Answer

help.faq.categories.products.items.credentials-handling.a

Question 8

What is Gifty IPTV and how do I manage it?

Accepted Answer

help.faq.categories.products.items.what-is-iptv.a

Question 9

Do I need a Gifty account to order?

Accepted Answer

Yes. Sign in or create an account to checkout. Your order history, subscriptions, tickets, and wallet are tied to your Gifty account.

Question 10

What are the checkout steps?

Accepted Answer

Typical flow: Sign in → Your details → Account credentials (upgrades only) → Payment. You can review your cart at any time before confirming payment.

Question 11

Can I order multiple products at once?

Accepted Answer

Yes, if items are compatible in the same cart. Some product combinations may require separate orders — the cart will indicate if an item cannot be checked out together.

Question 12

Where do I apply promo codes or coupons?

Accepted Answer

help.faq.categories.ordering.items.promo-coupons.a

Question 13

What payment methods do you accept?

Accepted Answer

Storefront checkout settles from your Gifty balance (USD). To fund your balance, use GiftyPay top-up via cryptocurrency or card/bank (fiat).

Question 14

What is GiftyPay?

Accepted Answer

GiftyPay is Gifty's payment tunnel for wallet top-ups. You are redirected to GiftyPay to pay; once confirmed, funds are credited to your Gifty balance for purchases and renewals.

Question 15

Why is balance checkout USD only?

Accepted Answer

Wallet balances and checkout settlement are denominated in USD. This keeps pricing, ledger entries, and renewal reserves consistent across products.

Question 16

How do I top up my wallet?

Accepted Answer

help.faq.categories.payment.items.how-top-up.a

Question 17

Is there a minimum top-up amount?

Accepted Answer

Fiat (card/bank) top-ups have a minimum of approximately $10 USD. Crypto minimums depend on the selected coin and network fees — GiftyPay shows the minimum before you pay.

Question 18

How does crypto top-up settlement work?

Accepted Answer

After you send crypto to the address shown, GiftyPay waits for network confirmation. If you send ≥95% of the expected amount, the top-up is credited in full; 50–95% may be credited partially; below 50% may be flagged and not credited. Status updates appear in the GiftyPay UI.

Question 19

Can I pay with crypto directly at checkout without using the wallet?

Accepted Answer

No. Crypto payments fund your Gifty balance first; checkout then debits your balance. This single wallet flow applies to purchases and keeps order settlement idempotent.

Question 20

When will I receive my upgrade or credentials?

Accepted Answer

Timing depends on the product. Many upgrades are processed automatically after payment; others require manual steps (typically 2–3 hours as stated on the product page). Check the PDP delivery note before ordering.

Question 21

What do delivery labels on product pages mean?

Accepted Answer

Instant after payment means automated fulfilment begins immediately after successful payment. Manual steps (2–3 hours) means an operator or automation batch must complete provisioning — still usually within the window shown.

Question 22

Where can I track my order?

Accepted Answer

help.faq.categories.delivery.items.track-order.a

Question 23

What does "Delivery in progress" mean?

Accepted Answer

help.faq.categories.delivery.items.delivery-in-progress.a

Question 24

What is the Control Center?

Accepted Answer

The Control Center is your logged-in account area: orders, subscriptions, wallet, IPTV, partners, tickets, and notifications — with upgrades, accounts, and IPTV grouped by pillar.

Question 25

Where do I see active subscriptions?

Accepted Answer

help.faq.categories.control-center.items.active-subscriptions.a

Question 26

How does auto-renew work?

Accepted Answer

When enabled on an eligible subscription, renewals are attempted automatically using your renewal reserve first. Ensure sufficient funds before the renewal date to avoid interruption.

Question 27

What is the difference between Spending balance and Renewal reserve?

Accepted Answer

help.faq.categories.control-center.items.spending-vs-reserve.a

Question 28

How do I turn auto-renew on or off?

Accepted Answer

Open the subscription in the Control Center and use the auto-renew toggle. Changes apply to the next billing cycle according to product rules.

Question 29

How do I access M3U or Xtream links?

Accepted Answer

help.faq.categories.iptv.items.m3u-xtream-access.a

Question 30

What do VPN protection, DNS protection, and “Reset my session” do?

Accepted Answer

VPN protection routes playback through an alternate network path when supported. DNS protection bypasses blocks imposed by your internet provider. “Reset my session” signs out every session on your subscription. Use one action at a time and wait about 1–2 minutes before trying again.

Question 31

IPTV not working — what should I try first?

Accepted Answer

help.faq.categories.iptv.items.iptv-troubleshooting.a

Question 32

How do I contact support?

Accepted Answer

help.faq.categories.support.items.how-contact.a

Question 33

When should I use support vs legal inquiries?

Accepted Answer

help.faq.categories.support.items.support-vs-legal.a

Question 34

What should I prepare before opening a ticket?

Accepted Answer

Your order reference, checkout email, product name, clear description, and screenshots if relevant.

Question 35

What are typical support response times?

Accepted Answer

We aim to respond to tickets within 24–72 hours on business days. Complex cases may take longer. This is indicative, not a guaranteed SLA.

Question 36

How does the Partners referral programme work?

Accepted Answer

help.faq.categories.partners.items.how-partners-program.a

Question 37

What is your refund policy?

Accepted Answer

Refund eligibility depends on product type, delivery status, and our Terms of Use. Digital goods may be non-refundable once delivery is complete. Contact support with your order reference for case-by-case review.

Question 38

I was charged twice or received the wrong product.

Accepted Answer

help.faq.categories.refunds.items.wrong-order-double-payment.a

Question 39

My subscription expired or the upgrade failed.

Accepted Answer

help.faq.categories.refunds.items.expired-failed-upgrade.a

Question 40

How do I change my email or password?

Accepted Answer

help.faq.categories.account-privacy.items.change-email-password.a

Question 41

How do I delete my account?

Accepted Answer

help.faq.categories.account-privacy.items.delete-account.a

Question 42

How do I exercise GDPR or data-access rights?

Accepted Answer

help.faq.categories.account-privacy.items.gdpr-rights.a

Question 43

Is my card or crypto payment data stored on Gifty?

Accepted Answer

Card payments are processed by payment providers via GiftyPay; Gifty does not store full card numbers. Crypto top-ups use provider-generated addresses per session.

Question 44

How should I protect my account credentials?

Accepted Answer

Use a unique Gifty password, enable available security options, and never share platform credentials in Discord, email, or unsolicited messages. Only enter upgrade credentials in the secure checkout form.

Legal inquiries & frequently asked questions

Legal inquiries

Frequently asked questions

About Gifty

Products

Ordering

Payment

Delivery

Control Center

IPTV

Support

Partners

Refunds

Account & privacy

Security